Laboratory Support

The Laboratory Support department handles all specimens coming into the laboratory. Our team includes couriers, reception staff, data entry staff and telephonists as well as those who do the initial processing of all samples received into the lab.

The samples are brought to us by couriers, who deliver approximately 50 chillybins a day from all over our collection area which covers much of the lower North Island.

Every specimen received by us is given a unique identifying number which is linked to the patient’s demographics, the Doctor's location, and the tests that are required on that sample. Once this information is entered into the Laboratory Information System, the samples are checked, sorted, and prepared for testing prior to being sent on to the individual departments for testing and reporting of results.